Refund policy

RETURNS

All returns have to be made via our 'Returns Portal'. All information & Instructions here 

https://returns.modshoes.co.uk/

You are responsible for the cost of returning an item to us. If you are returning an item(s) for a refund that you originally qualified for free delivery, we will subtract a contribution for our Postage & Packaging cost, charged at a £4

In cases where the product is faulty due to manufacturing error, or we have sent you the wrong item or size, please let us know and we will arrange a free returns label. Please note that you should return faulty/incorrect items using 1st Class postage - Recorded Delivery. We cannot refund the costs for express or next day delivery and if you choose to send the item(s) in this way we will refund a standard £4 only.


FAULTY ITEMS

Faulty is when items have been received damaged, or where a manufacturing fault has occurred. Please note that items that are damaged as a result of wear and tear are not considered to be faulty.

If you would like to exchange your item, please be aware that we can only replace it for the same product in the same size, subject to availability.

You will receive a full refund if the item cannot be repaired or replaced.
Now follow the steps below:

You have 14 days

Any item purchased from 66 Clothing must be returned back to us within 14 days of receipt to exercise right to return when requesting a Refund, or 28 days is given if you would like an exchange or to receive an online voucher code. If you return an item for exchange, you will have to pay the repost fee, to have the replacement sent to you. If you are returning an item that is faulty, which you can prove you did not order, or for any other reason that is a mistake on our part, we will pay for the cost of return postage.


We would ask that when returning items:

Please return using a RECORDED DELIVERY service, as until the parcel reaches us, it is your responsibility. e.g.: Royal Mail signed for.
Item is carefully wrapped, so that it completes the return journey in perfect (As New) condition.

If you wish to get a refund, please send back item(s) as you received them, if we find that the product is not resalable due to being packed without care, we will not refund you.

(DO NOT REMOVE ANY ORIGINAL SWING TAGS, LABELS OR DAMAGE THE PACKAGING AS THIS WILL VOID ANY RIGHTS TO REFUND OR EXCHANGE).

PLEASE NOTE, Items being returned from outside EU must be CLEARLY MARKED on the customs form “EXCHANGES” or “REFUND”.

If you would like to exchange your item, please be aware that we can only replace it for the same product in a different size, subject to availability. You will receive a full refund if the item cannot be repaired or replaced.

*PLEASE NOTE: Free Shipping can only be extended to those wishing to keep their purchase. If you are requesting a refund when returning your order, the free shipping offer will become void, and we have the right to deduct an initial delivery cost incurred. This does not apply to refunds being requested on orders that are being returned where you have bought multiple items and are only returning part of your order which holds a value that still qualifies for a Free Delivery. (UK orders will be charged at £4 and International orders will be charged at our stated delivery rates).